Terms & Conditions

This Agreement governs your use of this Internet site located at www.westgatedestinations.com (hereinafter, the “Site”) and is by and between Westgate Resorts, Ltd, (referred to herein as “Hotel Provider”, “we”, “us”, or “our”) and you, on behalf of yourself and the buyer, member or supplier for which you have registered (“you”).

Prices quoted are starting rates only, per room, per night, in U.S. dollars, and are subject to availability at time of reservation. Prices may change without notice. Certain blackout dates, seasonal upgrade charges, day of arrival and length of stay restrictions may apply, and may vary by arrival date. Rates do not include taxes and gratuities unless otherwise noted. Offers are not applicable to groups, nor combinable with other special offers or promotions.

Guarantee/Deposit Policy

A standard one-night deposit with a credit card is required to guarantee a reservation. The standard deposit is calculated based upon one night’s room rate plus room tax. Packages and other special offers may require a deposit of the full cost/price related thereto. In addition, packages and special offers may contain additional restrictions relating to cancellations. A $50 credit card or $200 cash deposit is required at check-in for incidentals.

Cancellation Policy

Cancellations, unless otherwise stated, must be made 72-hours prior to arrival by 4pm hotel time in order to avoid a one-night’s room rate, resort fee and applicable taxes penalty payment. Deposits are refundable if you cancel within your cancellation window. Please check the cancellation policy on your reservation for additional information as some reservations are non-refundable and/or have certain restrictions that apply.

Standard Resort Credit Policy

Resort Credit is valid only during reservation travel dates and cannot be saved for future travel dates. Resort Credit is not redeemable for cash. Any unused portion cannot and will not be refunded or credited to another reservation. Resort credit is valid only towards property restaurant(s), deli/café/bar, marketplace, spa services and onsite activities and is not valid towards room rate (or any associated costs), transportation, tickets, alcohol, taxes and/or gratuities. Certain restrictions on merchandise may apply. Resort Credit is allocated per reservation as designated in the official rate plan details. Resort Credit is not combinable with any other offer, discount or promotion. These terms and conditions of the Standard Resort Credit Policy are subject to change at any time in the Resort’s sole and absolute discretion.

Tax Policy

Taxes are estimated based on a (tax %) % per room per night tax. Changes in taxes applied after booking may affect the total rate for your stay.

Early Checkout Policy

In the event a guest checks out prior to the reserved check out date, the hotel will charge an early check-out fee of one night’s room rate and resort fee plus applicable taxes.

No Show Policy

If No Show occurs, you will be charged for one night’s room rate plus applicable taxes.

Overbooking Policy

In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, of a specified hotel, a substitute hotel of the same or higher quality may be used.

Non-Transferable Policy

Reservations are not transferable, and reservation name changes are not permitted.

Deposit Refund

Please allow 3 to 4 weeks, or 1 to 2 statement billing cycles, for the processing of refunds.

Pet Policy

One dog or one cat is allowed per unit. Pet must not exceed 60 pounds. The following breeds are not allowed on property: Pit Bulls, Rottweilers, German Shepherds, Huskies, Alaskan Malamutes, Doberman Pinschers, Chow Chow and Presa Canario. The Pet/Cleaning Fee is $170.00. Additionally, we require a refundable pet deposit of $100.00, which is returned if there is no damage to the unit. At check-in, guests are required to advise the Front Desk that they have a pet. If the guest does not advise the Front Desk that they have a pet, and a pet is found in the room, they will be charged $190.00, in addition to the $100.00 deposit. Guests are fully responsible for their pet’s actions and any damages that may occur. While the pet is in the unit it is expected to be supervised at all times. At the time housekeeping services are provided, the housekeepers will not service the unit if the pet is left unattended. It is the guest’s responsibility to confirm with the resort Front Desk staff as to the locations outside of the guest’s unit where pet will be permitted. When pet is out of the unit and on property, it is expected that the pet be on a leash and under the control of the handler. It is expected that the handler will pick up and properly dispose of any pet deposits. In the event a pet soils or stains fabric, additional charges may be assessed accordingly. Pet must not disturb other guests. The pet is not allowed in the Restaurants, Spa, Marketplace, Pool Areas, Game Rooms, and/or common retail space or amenities. This policy does not apply to service animals. Owners and Guests with service animals are not charged any of the above fees. Service animals are permitted at all resort locations whether they have a pet unit or not.

Please Note the Following

For your security and safety, reservations fully pre-paid within 48 hours of check-in date may be required to show the credit card used to secure the reservation at the front desk upon check-in.

Room Reservations are not accepted by Hotel Provider until confirmed by confirmation number.

Hotel Provider reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation.

All rates are in US dollars.

Full and final payment is due upon arrival.

These Terms and Conditions are subject to change by Hotel Provider without notice.