FAQs

I am shopping online; what is the procedure for sending the package directly to the resort?

As a complimentary service, the resort will hold your package for you. When sending packages to the resort, please be sure to include the correct address of the resort, the name of the guest the reservation is under and the reservation number.

What forms of payment are accepted?

American Express, Diners Club, Discover, Visa & Master Card/Eurocard.

Is early check-in and late check-out available?

Yes, regular check-in is at 4 pm and check-out is at 10 am. To make other arrangements we will be happy to accommodate special requests based on availability. There are no early check-ins before 1pm. If you arrive before your room is available, the front desk will hold your luggage until your room is ready. Late check-outs are subject to an additional fee.

Are linens and towels provided?

Yes. Additional housekeeping services require a 24 hour notice.

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee. Full deposits are required for all packages, including tickets.

How do I cancel my hotel reservation without a charge?

Cancellations for most reservations must be made 72 hours before arrival in order to avoid penalties of one night room and tax. Please check the cancellation policy on your reservation for additional information.

Do you offer discounts for a group booking?

For details of the group rates, please contact the Group Department.

Is smoking allowed in the rooms?

No; our Resorts are non-smoking.

Am I required to take a timeshare presentation with a rental reservation?

No.

How do I confirm my reservation since it was booked with a third party?

All rental guests can confirm their reservations with Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com.

Is transportation provided to/from the airport?

Transportation to and from the airport is not provided. A taxi or rental car is strongly suggested.

I booked a reservation but did not receive a confirmation letter; can you send me one?

All rental guests can confirm their reservations with Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com. Guests who booked directly with Westgate Resorts by phone may retrieve their confirmation letters at www.mywestgatevacation.com by entering their confirmation number and zip code. Note: This service is not available for guests who booked on the web or through third parties.

Is there a special rate for extended stays of 3 weeks or longer?

To inquire about extended stay rates of three or more weeks, please contact Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com.

Is there a special procedure if I want to book and pay for someone else’s reservation?

Yes, please contact Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com. We will send you a credit card authorization form to be completed, signed and returned along with legible copies of your state-issued photo ID and the credit card bearing your name that will be used for payment.

I am traveling on behalf of a tax-exempt organization. Is there any additional information required? 

Yes, please provide a legible copy of the Tax-Exempt certificate issued by the state to which you will travel as well as a legible copy of the credit card bearing your organization’s name that is used for payment. The reservation will be made under your tax-exempt organization’s name.

Why do I have to pay a Resort Fee? 

A Nightly Resort Fee, plus applicable tax, is applied to each hotel reservation and includes services and amenities that are sure to enhance your experience at the resort. The Nightly Resort Fee includes the following resort services: WiFi Internet Access, Local Calls, Fitness Center and In-Room Safe.

I’m interested in working at Westgate Resorts; what positions are available?

All open positions at Westgate Resorts are listed at the Westgate Resorts Careers Page.

How do I make a media inquiry?

Please contact Robert Jensen with all media inquiries at media_inquiries@wgresorts.com.

Where can I send donations to support the Westgate Resorts Foundation?

Please contact Ellen Tatich, director of the Westgate Resorts Foundation, at ellen_tatich@wgresorts.com.